Instructor: Jillayne Schlicke
Buying and selling a home is considered one of the major life stress events. Real estate brokers are becoming more aware of the need for basic counseling skills as we help homeowners in foreclosure and anxious home buyers through these major life transitions. This course is specifically designed to help real estate brokers learn how to work with clients behaving badly, or, said another way, clients under stress.
This is NOT a class on personality styles. That is so 1990. In this course, we will learn about the most common behaviors triggered by the stress of a real estate sale or purchase. Real estate brokers will learn new skills on how to set boundaries when dealing with clients behaving badly, while becoming more self aware of how our own behavioral choices during a client encounter can help our clients achieve their real estate goals.
In this four hour class we will learn the following and more:
- Understand how the stress of buying/selling can affect behavior
- How to work with a client who appears to be anxious
- How to help a hoarder prepare to list and sell his/her home
- Learn how to help clients solve their own problems
- Improve the quality and clarity of your verbal communication skills
- Practice essential counseling skills needed in today’s challenging real estate market.
*This is not a class to help you learn how to diagnose people. Instead, this class will help you understand yourself and others in the practice of real estate.
Jillayne received an M.A. in Psych from Antioch University in Seattle where she studied moral psychology, philosophy, and business ethics and received a B.S. in Business and Systems from the University of Phoenix. Jillayne presents hundreds of classes and workshops each year, has published numerous articles for various publications, is a contributing author/editor on the real estate blog Rain City Guide, has been appointed to 38 professional association chair positions or committees and has received 13 industry awards including “Instructor of the Year” from the Seattle King County Association of Realtors and “Affiliate of the Year” from the Washington State Assoc of Realtors.