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Pay Attention to Your Customers

March 20 @ 10:00 am - 1:00 pm

Due to coronavirus public health advice, all Association on-site classes are postponed through April 26.

Cost: *Members $45.00 & Non-Members $70.00, 3 Clock Hours.

The presence and perceptions of HOW you speak and listen to your customers will determine the success of gaining more listings and bringing in future business.

Learn how to talk and convey with strategic scripting and delivery to get that listing and take your real estate business to the next level!

As a result of taking this class, you will be able to:

• Understand the importance of setting yourself apart from the crowd of other agents with how your present and deliver your message in listing appointments

• Create clarity in the scripting of your message and create a positive selling environment that magnetizes more business to you!

• Gain tools and enhance your skillset in how your deliver your message in your vocal tone and presence when speaking to your prospects.

Instructor: Kerstin O’Shields
With 25 years of training and performing in theater and opera, Kerstin O’Shields has acquired an in-depth knowledge of all levels of communication. Kerstin brings her unique skills, talents, and understanding of non-verbal communication to life. Kerstin is the CEO and Founder of the Body Language Strategy System – a training program for learning to communicate leadership and executive presence through enhanced body language and expression, messaging, and leadership skills. Kerstin’s works with international speakers, bestselling authors, real estate professionals, and business executives in Fortune 500 companies.  She speaks and trains nationally on Body Language Strategy for Business and has performed keynote speeches and workshops for organizations such as Google, eBay, National Women’s Council of Realtors, and the Miss Washington Program.

*Only Active REALTOR® members of SKCR are eligible to receive Member price online. If you are a REALTOR® member of another Association, you are eligible to receive Member price. Please call the Association office at 425-974-1011 to register.

Cancellation Policy:
*Pre-registration required. Only Pre-Paid registrants will guarantee reservation.
(Cancellations must be made 24 hours in advance of scheduled class for refund)



March 20
10:00 am - 1:00 pm
Event Category:


Seattle King County REALTORS®


Seattle King County REALTORS® Office
12410 SE 32nd St, Suite 100
Bellevue, WA 98005 United States
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